Ninety percent of an iceberg's mass is hidden from view under the surface of the water. The same is true for the issues and concerns that students have when they come for career advising. When a student asks a question of their advisor, the advisor may frequently provide an answer or a resource that only addresses 10% of the student’s actual concern. This is like a doctor prescribing medicine to alleviate symptoms without evaluating the reasons why the ailment may exist. In doing so, the doctor may cause more harm than good. We want to support our student services colleagues to better assess student needs. Learn how to go beyond the prescriptive methodologies of advising through comprehensive, probing questions in order to serve students holistically. While this presentation is designed around career advising, the skills and best practices taught can be applied to all facets of student affairs.
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